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Questions? Contact Us

support@vitalitysuperteas.com

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Frequently Asked Questions

What is so special about Vitality Superteas?

We only sell products that are high quality and come from reputable companies. By curating the selection of products our customers are able to ensure they are getting the best value and can save time researching knowing they will get the best product at a great price. Our bundle promotions allow customers to purchase products that make a great match together from one place saving lots of money.

What is the Vitality Superteas Satisfaction Guarantee?

Your satisfaction is our top priority so all of our products are guaranteed to arrive safely and in perfect condition. All of our products are covered by a 30 day money back guarantee.

How do I use my promo code?

You can apply your promo code in your shopping cart where the box asks for your ‘Coupon Code’. Enter it in the box and click apply.

When is my order shipped?

We ship within 24 hours of the order being placed.

How long will it take to get my order?

This depends on whether it is an International or a Domestic order and also what shipping option you have selected. Your order goes through several steps before reaching your doorstep. Here are those steps:



Step 1

Confirm payment

0-3 business days

Step 3

Process order

1-3 business days

Step 3

Package order

1-2 business days

Step 4

Shipping

Airmail: 9-14 business days


Expedited: 5-7 business days

Total

Airmail: 11-22 business days


Expedited: 7-15 business days

Please note that these timeframes are based off the local postal services and are not guaranteed. Exact time varies with exact destination. Holiday season orders can experience some delay due to volume.



How do I get free shipping?

We offer free shipping on all orders over $75 in Canada and $100 in the United States (after all discounts and promotions are applied).

Do you ship worldwide?

We offer low cost worldwide shipping on all items and we ship to most countries in the world. We are currently not shipping to Afghanistan, Guatemala, Iran, Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal & Afghanistan due to unreliable postal services, wars or sanctions.


Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service.

My order came in separate packages?

Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. We ship your orders from various international warehouses (US, Canada,China, Europe ).

Sometimes orders containing multiple items may be shipped individually, therefore you may receive one item before the next.



How can I track my order?

Once your order is processed you will receive a confirmation email with your tracking information. The email will also guide you how to track your package with your carrier. Please note that the tracking information will be displayed 2-5 days after you receive that email.

You can track you item by copy and paste the tracking number displayed in the order page in our Track Your Order Page and find out all the details.

When will my tracking information appear?

You will receive your tracking information within 48 hours of the order. The first tracking event show up once the shipment has left our fulfillment center.



I didn’t receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email support@vitalitysuperteas.com to ensure we have your correct information and so we can assist you.

How do I change or cancel my order?

If you need to cancel or make any changes to your order such as shipping address and items ordered, please email support@vitalitysuperteas.com within 2 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed.

Please make sure you have read our Refund Policy before proceeding. Please click here to read it.

What are your payment methods?

We accept PayPal, Visa, MasterCard, Discover, and American Express.



How safe is it to order from your site?

We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments.

How do I order a gift for someone?

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

What is your privacy policy?

Our privacy policy can be found by clicking here.

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